Privacy and personal information

Your personal information

Mayo Clinic Health System Health Services to Business is committed to protecting your privacy. By law, we are required to keep your personal health information private. We take precautions both in the use and disclosure of information to minimize the risk of inappropriate use or disclosure of your health information.

To have someone act on your behalf to inquire about claims or referrals, resolve issues for you, make changes to your account, or file a complaint, you must submit a signed document that authorizes that person as your representative. You must indicate the information that can be discussed with the representative as well as those that cannot. You can limit the types of information and the time frames for the authorization.

The Health Insurance Portability and Accountability Act (HIPAA)

HIPAA was enacted by Congress to create a national standard for protecting the privacy of patient’s personal health information. The law requires healthcare entities, including health plans, to use standards for processing electronic bills, payments, and any other health information communicated via electronic means. The regulation also requires new safeguards to protect the security and confidentiality of a person’s individually identifiable health information (IIHI).

The Department of Health and Human Services has issued HIPAA privacy and security standards that provide for the protection of patient information from inappropriate use or disclosure. These standards do not limit a provider from using a patient’s information when providing appropriate treatment, sending information to insurance companies for reimbursement or using information for quality control or operational improvement. For a detailed explanation, please refer to the Notice of Privacy Practices below.


It is important to note that email can be intercepted. Never include private information about yourself or your family members in an email. If your communication is extremely sensitive, you may want to send it by regular mail instead.

From time to time we will provide links to other web sites because we think this information may be of interest to our site’s visitors. While we do our best to ensure your privacy, we cannot be responsible for the privacy practices of other sites. These links do not constitute or imply endorsement and we can’t guarantee the quality or accuracy of information presented.


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